By Kieron Shaw
The following article was originally published back in September 2007.
WAKE-UP, CEO: Your employees expect to tell you how to run the business
"A financial analyst once asked me if I was afraid of losing control of our organisation. I told him I've never had control and I never wanted it. If you create an environment where the people truly participate, you don't need control. They know what needs to be done, and they do it." Herb Kelleher, Chairman & former CEO, Southwest Airlines [1]
Involvement – an unreachable utopia?
In 1771, Glasgow shipbuilder William Denny hit upon an idea. He launched an awards programme, encouraging his workers to suggest process improvements around the company's shipyard – the business world's first ever employee suggestion scheme.
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